How We Verify Every Product
Every product that passes through National Diabetic Exchange goes through a standardized inspection process before we complete your payout. This page documents what we check, who checks it, and what happens when a product does not meet our standards.
Intake Process
Package Received
Seller shipment logged with unique tracking ID
Opened & Cataloged
Contents matched against quote; discrepancies noted
Inspection
Multi-point check against our criteria
Decision
Accept, partial accept, or reject with explanation
Paid or Returned
Accepted items are paid out; rejected items returned at our cost
What We Inspect
Expiration Date
Must be at least 6 months from the inspection date. Products within the warning window are flagged for seller communication before acceptance.
Packaging Integrity
Sealed boxes must be unopened with no signs of tampering. Shrink wrap, lot numbers, and barcodes are cross-referenced.
Product Authenticity
We verify brand, model, and lot number against manufacturer databases to ensure the product is genuine.
Storage Condition
Visual inspection for heat, moisture, or impact damage. Products showing signs of improper storage are rejected.
Who Performs the Inspection
Inspections are performed by trained NDE team following a documented standard operating procedure. Our process is overseen by a medical advisor to ensure standards remain consistent with industry expectations.
When We Reject a Product
- Expiration date is within 6 months of the inspection date
- Packaging has been opened, punctured, or shows signs of tampering
- Lot number or barcode cannot be verified against manufacturer records
- Visible damage from heat, moisture, or physical impact
- Product is on the FDA recall list
Rejected items are returned to the seller at no cost with a written explanation.